In Business Center you as a shop user can see and reply to shop reviews. In the menu you can select to see All (Inbox), Unanswered, or Answered. You can also filter on rating.
To report a review to us, click on the menu next to the respective review. There you can also get a share link to the individual review.
Your overall score, which you can find above the inbox, is based on reviews from the last year.
You can find shop reviews in the menu - Reviews. The feature is under development and we are happy to receive feedback and thoughts on it, contact us here,