As a shop user, you can in Business Center manage your product feeds and see their current status.
This function is limited to shops that have the recommended feed format - Google/PriceSpy, or if you're a completely new shop to PriceSpy.
If you don't see the menu option Product feeds in Business Center, that means that your product feed doesn't have the recommended format or that we have a custom solution for fetching your offers.
The following features are available:
Add a product feed
Activate/deactivate a product feed
Get notifications on errors with your product feed
See a list of active feeds with info:
URL
Format
Latest run
Status
Get notifications on errors with your product feed
See detailed information when there is a problem reading your feed
Add a product feed
To add a new product feed via Business Center, go to Product feeds - Add new product feed and follow the instructions.
We only accept product feeds with the format Google/PriceSpy. If you are unsure what this means or what we want you to add to the feed - Read more
To activate/deactivate a product feed
If you add a new product feed it will be activated automatically. If you want us to stop reading info from a feed, you can choose to deactivate it. The offers for that feed will then not be updated anymore on PriceSpy.
If you want to change to a new feed, first step is to add the new feed, according to Add new product feed above. Then you deactivate the old feed, so we only read updates from the new feed.
If a problem occurs with your feed or with the reading of the feed, it can be deactivated by us or by you until the issue has been solved.
To remove a feed and it's connected offers, please contact us.
List of active product feeds
In the list of active product feeds you can see info about:
URL to your product feed
Format of your product feed, either Google or PriceSpy
Latest run, the last time we read your product feed to update your offers on PriceSpy
Status of the latest run
NOT STARTED - Your feed is in the queue to be read.
FAILED - Something went wrong when we read your feed, please check if the feed has the correct format (Google/PriceSpy). Contact support if the issue remains.
OK - The feed was successfully read and your offers were updated.
UNKNOWN - Unknown issue, contact support for more info.
Get notifications on errors with your product feed
Activate notifications and we will send you an email as soon as we have a problem reaching or reading your product feed. From the email, you can quickly reach our Business Center to read more about the actual error message, so that you can take action on resolving it.
You activate notifications in Business Center, on the Product Feeds page. Up in the right corner of that page, you have the option to activate/deactivate the send-out to the email you are currently login in with.
When it's working again, you will get a new notification with info on how many offers were read, the URL we are reading, and a link to Business Center if you want to check the current status further.
See detailed information when there is a problem reading your feed
For you to be able to take action as fast as possible, when an error occurs with your product feed, we have a validation report. This contains detailed information about the issue.
We link directly to the report from the notification email, but you can also reach it through Business Center -> Product Feeds by clicking the link under status -> Critical errors/Warnings.
More information on how to interpret the validation report can be found here - Interpret the validation report
If you have any questions or feedback - Contact us!